Returns Policy
WHAT IS YOUR RETURN POLICY?
- To be eligible for a return, your item must be unused and in the same condition that you received it and in its original packaging. It must not be worn, washed or altered in any way. Items must not have any marks, damage, odour, hair and must be in original condition or the return/exchange will be refused.
- We reserve the right to refuse returns that are shipped after the 30-day grace period has expired or for items that are not returned to us in their original condition.
- Socks and underwear can only be returned if they're fully sealed and in their original packaging.
- All items purchased during sale events are eligible for exchange and store credit only.
- View full returns policy here.
RECEIVED A FAULTY ITEM?
We are sorry that you received a faulty item!
Please contact customer support here and provide photo evidence of the fault and we will work quickly to get this resolved for you.
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.
All claims for parcels arriving damaged or incorrect must be made within 24 hours of the delivery date.
RETURNS INFORMATION
We currently offer a complimentary returns label to the below countries. 🌎
UK
If your country isn't listed above, then you'll be asked to return through "self post". You'll be required to return through a courier of your choice.
We always recommend returning your order through our returns portal as this means we can track your return every step of the way. We cannot be held liable for any items that fail to reach us. Please keep hold of the receipt!
Tracking information is available for all returns registered through our return portal.
Here is a list of our return charges through our returns portal:
Returns - £3.99*
Exchanges/Store Credit - FREE*
*View full returns policy here.
*Please note it can take up to 10 days for us to process your return from the date we receive it.
How to do a return
Step 1
Go to our return portal, (click on Make A Return below)
Step 2
Enter your order number (e.g. 12345) and shipping postal (zip) code OR email address.
Step 3
Select which item(s) you are returning and why.
Step 4
Download your returns label and attach to your parcel. You may need to go to your nearest drop off point.